
Banks are starting to understand that the mobile channel offers more value than just transactional mobile banking services like mobile account transfers. Areas of interest for banks include mobile marketing services, such as presenting ads for mortgage services when clients are browsing for real estate, or presenting overdraft protection services through mobile devices in real time as consumers reach account limits.
Visualize this: A woman is pushing a loaded grocery cart through the frozen-food aisle when she gets a mobile phone alert. Her checking account balance has dropped to $100. Uh-oh, the food will be well over that amount.
But wait. Up pops a clickable ad, offering her the chance to sign up - right now - for overdraft protection.
That might be a marketing no-brainer, but it's still wishful thinking in mobile banking. "Banks are starting to ask for this capability," said Drew Sievers, co-founder and CEO of mFoundry, a Larkspur, Calif., technology firm that creates software for mobile banking and mobile payments. "But security risks are a big concern."
Sievers says current mobile marketing strategies have great potential for helping banks gain a greater share of customers' wallets. For one thing, financial services firms can partner with other businesses that want access to their customers, as Visa has done withStarbucks. A mobile gift card application that mFoundry created for Starbucks features a Visa advertisement. Those who use their mobile devices to reload Starbucks cards get an extra $5 added, if they pay with a Visa card.