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Comment(0)

Symplicit Mobile Banking Customer Experience

Jodie Moule

Monday, June 29, 2009 - 12:38

A great slide presentation talking about how to improve customer experience on the mobile channel.

The presentation speaks about the factors that impact customer experience. Those being:

HEADLINES

1.	Mobile Payment Transactions to Reach $56.7 Billion by 2015
2.	ANZ sneaks out iPhone banking app
3.	South Africa: Vodacom aims for 10m M-Pesa users
4.	Australia: ANZ goMoney iPhone app offers free funds transfers
5.	Mobey Forum Launches Pioneering Guidelines on How to Implement Mo
6.	South Africa: M-Pesa to Open New Frontier for the Unbanked
7.	Mi-Pay appoints new CEO, Allan Jakobsen
8.	Mobile banking app for TD Bank hits iPhone and Android
9.	Global Payments, Inc. Certifies ROAM Data Mobile Payments Soluti
10.	IBM to Ship World’s Fastest Microprocessor

BLOGS

1.	Jailbreak Simplicity Threatens Mobile Banking
2.	Latest Jailbreak Shows it’s Time to Secure Mobile Commerce
3.	Is RIM the next acquisition for Oracle?
4.	What will smartphone dominance do to mobile banking?
5.	Mobile money’s innovation crisis
6.	Consumers HAVE changed because of mobile. Deal with it.
7.	Will your phone (ever) replace your credit card?
8.	Getting the Agent Commission Model Right
9.	Is there an app to track M-PESA’s growth? Headlines for Aug. 18
10.	Are banks the bad guys in the mobile money innovation debate?